Frequently Asked Questions - All FAQs

Golf carts may be driven on certain public streets. All those wishing to operate their golf carts on public streets must comply with the Town of Fairview ordinance (2011-3-1D) regulating the use of golf carts on public streets and must apply for a golf cart permit. To obtain an application fill out this form and send it to the Town Hall Golf Cart Permit Registration Application.

Note: The streets in Heritage Ranch are not public streets.

 

Yes. Recent changes in state law provided that municipalities may prohibit such scooters, but unless a specific local law is passed, scooters may be legally driven on roads with a speed limit of 35 mph or less. Motor scooters, ATVs, dirt bikes, and mopeds are governed by the same rules as regular motorcycles. Therefore, they may be ridden on the streets only if the operator has a valid Texas driver’s license with an “M” restriction that allows the operation of a motorcycle or moped, has liability insurance on the scooter/moped, and has a current motor vehicle registration and inspection sticker. Fairview has not passed a law prohibiting this use.

Yes. The town has long had restrictions that prohibited construction work before 7:00 a.m. and after 7:00 p.m., and all day on Sundays, and the town council recently extended that ban to include official town holidays. As a result, construction is now also prohibited on holidays such as Christmas, Thanksgiving, New Year's, etc. Violations can result in the issuance of a stop-work order and fines of up to $500 per day. If a citizen witnesses such activities, they should be reported to the town’s public works director at 972-562-0522, extension 5013.

The best opportunities are through a citizen board or commission. The town now has six such boards, made up exclusively of citizen volunteers. In addition to the Planning & Zoning Commission, the Parks Advisory Board, and the Board of Adjustment, the town council appoints the Technology Advisory Committee, the Historical Preservation Committee, and the Environmental Advisory Committee. Anyone interested in serving should contact the

Town Secretary's office.

The Collin County animal control provides animal control in Fairview. They can be reached at 972- 547-7292. After hours and on Sundays, you can leave a message for them, or if you have a valid emergency, you can contact the police.

Yes, the Fairview Police will work the school zone at Lovejoy Elementary periodically throughout the year and issue citations for driving violations.  Please watch for school children and observe all speed limits.

It is unlawful for any person to manufacture, assemble, store, receive, possess, keep, expose for sale, sell at retail, offer or have in his possession with intent to sell, use, discharge, cause to be discharged, ignite, detonate, fire or otherwise set in action any fireworks of any description; anywhere within the town limits of Fairview.

If you have cans with water-based or latex paint, open them and leave them exposed to the air until they are completely dried out. Then dispose of them with your garbage. If your paint is lead-based, do the same thing, but add kitty litter or sand to absorb all the oils before disposal. Wet paint is not allowed at Texas landfills because it can contaminate ground water.

Yes it does. If the physical address box does not say Fairview, then the sales taxes you collect and remit to the state are probably going to Allen or McKinney instead of Fairview. Please check for the accuracy of your permit and notify the Texas Comptroller promptly of any errors.

The Town of Fairview does not itself provide any social services. However, Allen Community Outreach (ACO) provides a variety of services for the residents of Fairview, Allen, and Lucas. Services include emergency assistance with rent and utilities, screening for food and clothes, job counseling and placement, meals-on-wheels delivery, a good morning call program, home repair programs, thanksgiving baskets, Christmas assistance, a childcare partnership program, and summer youth scholarships. ACO can be reached at 972-727-9131, or on the web at www.acocares.org

Yes they are. However, such guns can be very dangerous, even lethal, and it is illegal to shoot them in an unsafe manner.

Usually, yes. However, we have had instances of both coyotes and bobcats in Fairview and they will sometimes attack and even kill smaller animals like cats, rabbits, and some dogs. Pet owners should exercise as much caution as possible.

Yes, we do. Dog owners must by law keep their animals in an enclosure, on a leash, in their arms, or otherwise maintain direct supervision and control of their pets. Animals found in violation of this law may be impounded. Dogs and cats must also be vaccinated for rabies and registered. Animal control in Fairview is contracted with Collin County Animal Control and they may be contacted at 972-547-7292.

Collin County contracts with the North Texas Municipal Water District's landfill in Melissa to conduct once a month cleanup days where all residents of Collin County can bring their items for disposal at no cost. Residents will be able to drop off most refuse consisting of general debris, properly drained Freon appliances with Freon recovery certification, motor oil, oil filters,  Tires( maximum of four tires per household per year), and boards, tree limbs, etc. (8 feet long max),  furniture,  appliances, and other larger house hold items will be accepted.  Chemicals, paints, batteries, anti-freeze and contractor debris will not be accepted.  Proof of residence such as a driver's license or utility bill will be required.  These free trash days are held the first Saturday of the month from 8:00am to 2:00pm. Located at 3820 State Highway 121 N in Melissa. You can contact the landfill at 972-295-6380 for additional information. Please note: Before entering gate, all loads must be enclosed, covered or secured. Small contractors can take their commercial waste/scrap debris to the landfill for a fee. Call the landfill at 972-295-6380 for information regarding commercial waste.

For a water emergency call 911. For a water leak call 972-886-4229

Anytime you are altering drainage in or around your property, tying into existing water or sewer lines, attaching driveways into city streets, altering the flood plain or clearing trees from your property.

No, first contact the town’s planning department in the case of new development.

Collected fees and taxes can only be spent on drainage problems located in public easements and rights-of-way.  Drainage funds cannot be spent to improve private property by law.

No, the traffic signals are either maintained by the city of Allen along Stacy Rd or by TxDOT along FM1378.

No, you must contact your service providers.Click here for a listing of common service providers in our area

No, Fairview keeps house plans initially during construction, but does not retain them as a repository.

Not unless you are subdividing at least 5 acres per lot.  It’s still a good idea to contact the town in these cases to go over access and utility issues.

A natural occurrence in all surface water supplies, an "algal bloom", is responsible for the taste and odor changes in the water supply. Algal blooms usually occur in late July and into August each year, but can occur during winter months also.

Yes. The taste and odor is a palatability issue. There are no health hazards created regardless of the taste and odor caused by the algal bloom.

On average, our water has about 215mg/1 total hardness.

Our Public Works Department takes care of maintenance on Fairview owned roads.  The only streetlights that are Town property are on Fairview Parkway (the road connecting Ridgeview to Highway 5 (Greenville Ave.)). Otherwise, the Home Owner's Associations are in charge of streetlights.

Please call 972-562-0522 and press 4. Public Works has a maintenance technician on call 24 hours a day.

You may report a Town owned streetlight outage by calling 972-562-0522.  The only streetlights that are Town property are on Fairview Parkway (the road connecting Ridgeview to Highway 5 (Greenville Ave.)). Otherwise, the Home Owner's Associations are in charge of streetlights so please call your homeowners association.

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For Inspections please call 972-562-0522, x 4250

GreenCheck New Construction
GreenCheck Interior Remodels
GreenCheck Additions
GreenCheck Alteration and Repairs
GreenCheck Plumbing, Electrical, Mechanical
GreenCheck Construction of Interior walls greater than 5 feet 10 inches in height
GreenCheck Retaining walls
GreenCheck Certificates of Occupancy
GreenCheck Swimming Pools, Spas, Hot Tubs, Accessory Buildings, Lawn Irrigation Systems, Decks, and Patio Covers
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The police department opens at 8:00 AM Monday - Friday. For emergencies call 911.

The Front Desk phone number for the Fairview Police Department is 972-886-4211. If you have an emergency, please call 911

This is a, for profit, organization that provides statistical information on risk. The ISO (PPC) rating is from 10 - 1. With "1" being the best. They would give points for everything from the training aids a fire department owned to the distance between fire hydrants.

  • GreenCheckNumber of telephone lines available to receive emergency calls
  • GreenCheckNumber of dispatchers available to answer incoming calls
  • GreenCheckNumber of Engines (Pumpers) meeting minimum criteria
  • GreenCheckNumber of Ladder Trucks meeting minimum criteria
  • GreenCheckDistribution of apparatus
  • GreenCheckAvailability of firefighters
  • GreenCheckTraining facilities and programs
  • GreenCheckAdequacy of water supply (municipal and private)
  • GreenCheckHydrant distribution
  • GreenCheckHydrant inspection program

 

Yes, call the Utility Department at 972-886-4242 to request an additional 95 gal. trash cart. The fee is $6.32+ tax/per month. Recycle Bins are free.

There are four ways to pay your utility bill; Automatic Draft, Pay Online, US Postal Mail, In person/ drop off. The Utility Billing Department is open Monday – Friday from 8:00 a.m. – 4:30 p.m.

The storm water utility is a monthly user fee that pays for maintenance, improvements to the storm water drainage system and other storm water program activities.The Town of Fairview charges $5.75 per month

Water Usage Fees: Effective October 1, 2016
First 2,000 gallons               $18.62
2,001 – 10,000 gallons        $4.06 per 1,000 gallons
10,001 – 20,000 gallons      $5.07 per 1,000 gallons
20,001 – 30,000 gallons      $6.34 per 1,000 gallons
30,001 – 40,000 gallons      $6.98 per 1,000 gallons
40,001 – 50,000 gallons      $7.67 per 1,000 gallons
Over 50,000 gallons            $10.18 per 1,000 gallons

 

Residential Service is $17.70 plus tax per month; Senior Residential Service is $16.45 plus tax per month, as of October 1, 2016.

As of October 1, 2016, the $3.95 monthly Recycling Service fee is included within the monthly Residential Service charge.

  • Water only (houses with septic system)      $150
  • Processing fee                                         $25
  • Water and sewer service                          $200
  • Processing fee                                         $25
  • Commercial                                           $500

 

To stop service please do one of the following;

  1. Complete the Online Form under the horizontal menu item "Other Pages", Select "Forms", Select "Stop Water Service Form"

OR

  1. Send and email to  Utilitybilling@fairviewtexas.org with the following information
    1. Full Name
    2. Address
    3. Account Number on Water Bill
    4. Date for service to be disconnected
    5. Address where the final bill can be mailed
    6. Contact Phone number

 

There are no discounts for filling a swimming pool.  per gallon water rates are the same as any other water consumption. Please see the water department water rates here

Call Town of Fairview Utility Billing at 972-886-4242 or email UtilityBilling@fairviewtexas.org with your service address and specify if you need repair or replacement to your trash cart or recycling bin.

Requests for repair or replacement are sent weekly to Republic Services on the final business day of each week for the following week. Repair or replacement should occur on your next trash service day; after trash and recycle has been serviced for the day, a seperate truck will come to repair or replace the containter.

The trash and recycle carts are the property of the contractor and repair or replacement is made at their discretion.  If the pickup location is in an HOA, please tell that Utility Billing for additional pickup instructions.

Commonly accepted recyclables for your home include: aluminum and metal cans; glass bottles; plastic #1 and #2; plastic bottles with a neck (soda bottles, laundry product containers, etc.); newspaper and magazines (please bundle or tie); corrugated cardboard/box board (i.e. cereal/soda/beer boxes and similar packaging).

Non-recyclable items include: 

·         Aerosol cans

·         Aluminum foil

·         Batteries

·         Clothing

·         Food waste

·         Glass

·         Mirrors

·         Ceramic

·         Plastic bags

·         Shredded paper

·         Stickers

·         Address labels

·         Styrofoam

·         Tissue

·         Paper towels

·         Napkins

 

These items should never be mixed with regular recycling. Disposal requires special handling.

·         Incandescent light bulbs

·         Fluorescent tubes

·         Computers & Electronics

·         Needles or syringes

·         Hazardous waste

·         Toxic material containers

·         Paint

·         Yard waste 

Fairview has several Service Providers to choose from for your TV, Interent, and Phone services.  The Service Providers below may not support all Fairview neighborhoods. To determine if your neighborhood is supported call the Service Provider and ask.

Logo Provider Contact Reviews     TV      Internet Phone
 TimeWarner Time Warner

1-972-742-5892

 Top10 GreenCheck   GreenCheck GreenCheck 
 SuddenLink Suddenlink Communications

1-877-423-2743

 Top10  GreenCheck GreenCheck  GreenCheck 
 Grande Grande Communications

1-877-238-6891

 GreenCheck GreenCheck  GreenCheck 
 Clear Clear Communications

1-877-499-6681

 GreenCheck
 ATT AT&T

1-800-288-2020

Top10 GreenCheck   GreenCheck GreenCheck 
SkyBeam Rhino Communications

1-888-920-0870

GreenCheck  GreenCheck  GreenCheck 
 HNLogo HughesNet

1-866-347-3292

GreenCheck
 DirecTV logo DIRECTV

1-888-777-2454

 GreenCheck
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The storm water utility fee is a monthly user fee that pays for maintenance, improvements to the drainage system and other program activities.The Town charges $7.75 per month

The Collin County Clerk's Office handles marriage licenses. Here is the link to their website.

http://www.co.collin.tx.us/county_clerk/marriage/marriage.jsp

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The Town contracts with Collin County for election services, so residents will be able to vote at any Collin County Vote Center. As with prior elections, Fairview Town Hall will be a voting center on Election Day only. For early voting, residents can vote anywhere in Collin County including the Lovejoy ISD Administration building, Allen Municipal Courts Facility and Collin College Higher Education Center.

Election Day is Tuesday, November 7, 2017.  Early Voting will be held from October 23 through November 3, 2017. On Election Day, polls will be open 7 a.m. to 7 p.m.; early voting hours vary, see the Town website for detailed information.

The bond election submits a proposition for a new municipal complex containing four facilities: construction of replacement facilities for Fire Station #1, Fire Administration, and Public Works; and construction of an emergency operations center/community meeting/training facility.  

Existing facilities are inadequate for today’s needs and allow for no growth in personnel or services.  Additionally, a portion of the existing building has been taken out of service due to safety concerns outlined in a study completed by the town to evaluate the conditions of the building.  A temporary building has been leased by the Town to provide some of the space needs that resulted from the reduction of usable space. This study can be found online at the link provided on this page. 

The impact should be minimal a     s the fire and public works operations are located at the site today.  Only the emergency operations/community meeting/training facility would be a new operation.  Buffering and screening from residential areas are included in the plans.

The traffic on State Highway 5 will not be significantly impacted by this project. The uses, other than the emergency operations/community meeting/training facility, are already existing on the site.

The fire station is located at this site due to fire response requirements.  Fire administration and the emergency operations/    community meeting/training facility need to be adjacent to the operational departments that will utilize them.  Public works is located at this site for adequate response to all areas of the town.

The approximate square footages are as follows: the fire station is 14,450 square feet, the fire administration is 3,300 square feet, the public works administration is 6,000 square feet, the public works shop is 6,300 square feet, and the emergency operations/ community meeting/training facility is 3,600 square feet.  As a comparison, fire station #2, a smaller station with fewer planned personnel and equipment, is approximately 10,450 square feet.

The proposed municipal complex will meet the needs for these proposed functions both for today and for the foreseeable future.   A planning study was completed by the Town to determine the number of future employees and necessary building spaces for these uses that will be needed at full development and this plan accommodates those needs.  

Construction would begin upon completion of the design and bidding of the project, projected for summer of 2018.  Construction would take approximately 18 months with move in planned for early 2020.

No new staff will be needed to operate the new facilities.  Additional employees will only be added as service demands increase.  The buildings are designed to accommodate the planned growth of the Town.

The Town will not be replacing or adding additional vehicles or equipment to occupy the new facilities. The Town will follow its capital plan and replace and add vehicles and equipment as they age and service demands increase, on an as needed basis.

The Town Council developed the components of this bond package due to the current lack of adequate facilities for these operations and due to the significant structural and other safety deficiencies that have been identified in the existing building.  These buildings are designed to meet the current and long-term needs of the Town.  The cost was developed through consultants hired by the Town to design preliminary plans in order to be able to price the cost of the facilities. The cost reflects the projected cost when the facilities are planned to be constructed, building code costs and the cost of inflation.  They are larger than the existing facility because the existing facility is undersized for today’s needs and will not meet the future needs of the town.

According to the North Central Texas Council of Governments the population of the Town has increased by over 25% since 2010.  The population is expected to double at full build out.

The current facilities consist of several buildings that have been added to the original residential structure that was built in the 1960’s.  The building was not designed to house the uses that currently occupy it and as outlined in the study that was completed in 2016, there are numerous structural and safety conditions in the building.  As identified in that study “The original building and additions have outlived the useful life of this facility.” The study further indicated “based on the need for a Fire Station to be able to serve the community it is their recommendation that planning and programming of a replacement facility be considered.” Repairing the existing building will not address the lack of sufficient space needed for today’s operations nor future needs.  

Fire station #2 has approximately 10,450 sq. ft. The proposed Fire station #1 is planned to house more equipment and personnel in the future than will be housed at Station #2.  It is planned to be 14,450 sq. ft.  

The Town does plan to add an additional ambulance and medic staffing in the future when service demands indicate the need for additional capacity.  This will be determined by call volumes and response times in all parts of Town.  Increased demand in the western part of the Town will impact response times in other parts of Town as equipment and personnel are utilized where needed.  Based on current call volumes it is anticipated to be needed in 3-5 years.

If the Fairview ambulance is on an emergency call and a second call is dispatched, the Town currently relies on surrounding cities to help through mutual aid. Current response time data from the City of Lucas and the City of Allen who are the primary mutual aid providers averages from 11 minutes to 14 minutes to reach areas of Fairview.   Based on current statistics, the ambulance located at Fire Station #2 currently takes approximately two additional minutes to travel to the western portion of the Town (District 1) for emergency calls.  Based on this data mutual aid agencies experience longer response times than the Fairview ambulance, which averages a 7-minute response time, based on current data.

The Town will not need any additional fire stations. A study was completed in 2009 to determine future fire station needs and the results showed that at full build out, the Town would only need two fire stations.  The proposed Fire Station #1 has been designed to house sufficient personnel and equipment at full buildout of the Town.  Fire Station #2 will not need to be expanded as it was designed to meet the needs of that fire district.

The current Fire Station #1 can accommodate 3 fire fighters and 1 supervisor.  There is no space to accommodate personnel for a medic unit.  The new station would accommodate up to 8 firefighters, including a medic unit and 3 supervisory personnel. The existing personnel would occupy the new station with additional staff and equipment added only when needed due to growth and impact to service levels.

Fire administration consists of personnel that manage the fire department as a whole, including the fire chief and other current and future administrative personnel, as well as the fire marshal and fire inspectors who are responsible for investigating fires, inspecting buildings, reviewing building plans, and meeting with residents, contractors and the development community.  Fire administration personnel interact daily with fire station personnel so the fire administration facilities are proposed to be located adjacent to Fire station #1. 

The unused space is currently not finished out and funds would need to be expended to design the space for a use that would only be temporary, as that unused space will be used by police and other administrative operations that are housed in town hall.  Within the next several years that space will need to be occupied by those uses and any temporary uses would need to move to other space.  The cost to add that space to the proposed fire facilities in the future would increase due to inflation and the incremental cost of constructing a much smaller space at that time.   Additionally, the daily interaction between fire administration and fire station personnel would be impacted if the facilities are in separate locations.   

Public works includes the personnel and equipment that provide the Town with maintenance of streets, water and sewer lines, water tanks and pumping systems, sewage lift stations, parks, trails and drainage systems.  

The space allocated in the existing building contains only 950 square feet for the operations of the public works department with 13 employees.  There is one room available that is used for all staff and meeting needs, including employee lockers, employee break room, conference room, work room, and conference/training room.  The existing shop space has limited storage and the space floods routinely.  The yard is not paved and creates difficult working conditions in rainy conditions.  There is limited space for necessary construction materials and no ability to stock significant inventory for availability when needed.

The needs for a public works operation include office area for administrative activities, meeting space, employee work areas and storage areas; covered equipment areas to preserve equipment; adequate shop area to maintain adequate inventory levels and product storage areas; a paved, accessible yard in all weather conditions; and storage areas for construction materials that are covered to ensure use and availability during all types of weather.

This proposed multi-purpose facility would serve three general functions.  It would be designed to meet all safety standards to provide a hardened facility to safely operate Town and public safety operations during an emergency event such as a tornado or other severe weather event.  It would be available for community meetings, events, and programs sponsored by the Town; and it would be used by the Town for employee training including providing space for public safety training.

The Town currently has no operational emergency operations center.  There is no current Town building that is designed to withstand a severe weather event.  Having this facility will provide adequate space to conduct Town and public safety operations during an emergency event.  Additionally, the Town does not have adequate space to provide necessary training for public safety and other employees.  The Town does not have space to provide for large public meetings, public events or for Town sponsored activities such as the annual art show and other community events.  The design of the facility will provide the space to meet all of these needs.

The vacant space on the 3rd floor cannot be hardened to meet the needs of an emergency operations center due to the design of the building and the windows located on all exterior walls.  The space is currently unfinished and costs would be incurred to use the space temporarily for meeting and training activities until police and other administrative needs in Town Hall required expansion to the 3rd floor.  Additional costs would be incurred to redesign the space for police and administrative uses when needed.  

The Town has completed a 10-year capital plan that identifies the timing and anticipated costs for capital expenditures based on the Town needs.  This project is scheduled now due to the current inadequate space for the fire and public works functions needed to safely and efficiently provide services to the residents and businesses in Town and due to the identified safety and structural concerns with the existing building.

Construction inflation has increased by 19% since 2014 when the town completed the facilities study to begin planning for these facilities.  The projected increase in construction costs from 2017 to the time of construction is 8%.  If construction costs increased by 4% per year, over 5 years that would increase the cost of construction by approximately $4,500,000.

Based upon a maximum debt issuance of $25.5 million to be amortized over 30 years at an estimated average interest rate of 4.5%, the maximum tax rate increase is projected not to exceed 7.5 cents.  This estimate is based on conservative estimates of growth in the tax base.  Currently, the average taxable value of a home in Fairview is $487,023 with an exemption of $60,000 for over 65 residents.  At that value and with the exemption, the annual increase in taxes would be $320/year or $26/month for residents over 65.  If a home is valued at $275,000 the annual increase with the $60,000 over-65 exemption would be $161/year or $13/month.  

Preliminary design has been completed to estimate the cost of the project.  Should the project move forward, the design will be completed and the project bid for construction.

The town has selected a construction manager at risk who will be responsible for managing the bidding and construction of the project.  Once the project is bid the construction manager is responsible for any cost increases from the contractors.

The increase in Fairview’s tax rate would occur in fiscal year 2018-19 and apply to taxes due by January of 2019.

Currently, the Town has $27,272,640 in total outstanding bonds, which will be fully paid off by September 30, 2036.  Of this amount, $20,086,840 was issued for general purpose bonds that will be paid off in 2036, and $5,196,045 was issued for water and wastewater infrastructure, which will be paid off in 2027.  

Bonds will only be issued for the actual costs of the project.  If the cost is less than the estimated amount, the tax rate will only be increased to pay the actual amount of bonds issued.

Fire station #2 was constructed at a cost of approximately $3.2 million.  It is smaller than Fire Station #1 and did not have to meet the current building codes, which have changed over time.  It was bid over 10 years ago and costs have increased since that time.  The Town had a bond election for the project and the taxes were raised 2 cents to pay for the fire station.  

The Town increased the property tax rate in fiscal year 2008-09 from $0.345 to $0.365 for Fire Station #2.  The Town decreased the property tax rate in fiscal year 2011-12 from $0.365 to $0.36 and again reduced it a slight portion in fiscal year 2014-15 from $0.36 to $0.359999.

The Town’s tax rate is made up of two components – 1) the maintenance and operations (M&O) rate, which provides funding for operations of public safety, general government functions, parks and recreation as well as street maintenance; 2) the interest and sinking (I&S) rate, which pays the principal and interest payments for the Town’s long-term debt obligations.  The 2017 Bond program would require the Town to issue a maximum of $25,500,000 long-term debt to be paid over a 30-year period.  The estimated tax rate increase would not exceed 7.5 cents. 

The Town issues tax-exempt debt and that rate is dependent on the market at the time of issuance.  

New development would pay for its share of the debt.  In fiscal year 2017-18 the new growth added to the tax base is approximately $49 million and the total tax base of the town is $1.76 billion.  

In December 2015, the Town purchased 3.867 acres for a cost of $863,306 and in January 2017, the Town purchased the remaining portion of the connecting 1.928 acres of land for $749,671 for a total cost of $1,612,977 for the 5.795 acres of land. Both of these purchases were funded with certificates of obligation that did not require a tax increase. 

Event Calendar

 

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