SMART METER REPLACEMENT PROJECT
As part of our commitment to serving you, the Town of Fairview is replacing water meters at all homes and businesses in Fairview. The project will be completed in stages, and all work is estimated to be complete by April 2026.
The new smart meters (Advanced Metering Infrastructure, also referred to as AMI) can provide alerts if there is a leak, and an associated web portal and app can also provide you with detailed information about your water use and send you customized alerts to help you manage your water consumption and accurately predict your next water bill.
Your account information remains secure and exclusively under your control – other users will not have access to your personal information, and data sent from the meter is encrypted from end to end.
All water meters in Town will be replaced. Customers may not choose to retain an older model of meter. You won’t be billed for the replacement, and the app and all its features are free to use.
The Town will distribute door hangers and other forms of communication to let you know when the project is scheduled to start in your area.
Water service will be disrupted for approximately 30 minutes during meter replacement. Because your water will be turned off temporarily during the meter change process, you may experience a brief period of air or discolored water. In most cases, briefly running your cold water will clear up this situation.
Meters at homes will be replaced during the day, and crews will swap out meters at businesses either overnight or early in the morning before business hours. Residents are not required to be home for the replacement to occur.
You will be notified when work is complete or if workers need to return to complete any remaining work.
MY WATER ADVISOR 2.0
The Town of Fairview is excited to announce our partnership with Master Meter, Inc. to bring advanced technology, which is designed to enhance your customer service experience, empower you to better manage your water consumption throughout the month, and proactively identify troublesome leaks.
My Water Advisor 2.0 easily allows you to access your account via a web-ready devlice (computer, laptop, tablet, or smartphone application) in real-time while providing the following benefits:
Create a monthly budget
Conserve water
Address high consumption during the month -- not after the bill has arrived
Be notified of leaks throughout the month to address them promptly
The app is available for both iOS and Android devices. Download the app from the iPhone App Store or Google Play by searching for “My Water Advisor 2.0.”
To register your account on My Water Advisor 2.0, you will need to locate your water account number and the name associated with your account on your water bill from the Town of Fairview.
HOW TO SET UP YOUR ACCOUNT:
1. Go to www.mywateradvisor2.com
2. Click on JOIN MY WATER ADVISOR
3. Choose the SIGN UP WITH ACCOUNT NUMBER option:
4. Enter your Account Number as it appears on your bill.
Ex. 00-0000-00
5. Enter your Name as it appears on your bill.
Ex. Citizen, Joe
6. Enter a valid Email Address and create a Password.
View the My Water Advisor User Guide for additional help.
Questions? Call 972-886-4242 or email UtilityBilling@FairviewTexas.org.
FREQUENTLY ASKED QUESTIONS
Will someone need to dig on my property to replace the existing meter?
Meter boxes are typically located near the street, and we don't anticipate workers needing to dig to replace the meter.
What technology will be used to read my new smart meter?
The AMI network uses radio frequency to capture meter data.
Will the radio frequency interfere with other electronic equipment?
The radio transmission operates in compliance with Federal Communications Commission (FCC) regulations to avoid interference with other electronic devices.
Is my data secure?
Data transmitted from the meter through the system is encrypted from end to end.
How can I be sure I am not being billed based on someone else’s transmitted data?
Each radio frequency device has a unique ID number, which is transmitted along with the meter reading. The unique ID is compared to your account records to ensure a match.
Will I be paying more for water because of the smart meter?
Fairview funded the meter replacement project through money set aside over the course of several years in the Water and Wastewater Fund. Residents will not be charged for the meter replacement or use of the app.
The new meters will measure consumption more accurately than the old meters. Some water customers may notice a slight increase in their water bills if their old meter was not accurately measuring consumption.
Any adjustments to water rates in future budget cycles will be unrelated to the water meter replacement program and will only reflect the Town’s water purchasing costs.
Who will be performing the meter replacement work?
Contractors performing the work will be wearing blue shirts that say “PMG.” The trucks they drive may be various colors, but they will have magnetized signs that say “PMG.” If you have any concerns about contractors performing the work, please call the Public Works Department at 972-562-0522, extension 5012.
If I have a question about my water bill or meter readings, who do I contact?
Contact the Utility Billing Department at 972-886-4242.
What types of alerts can I set up using My Water Advisor 2.0?
- Suspected Leak: If water flow is detected continuously for 24 hours.
- Usage Above Average: If your current use exceeds the average from the same period last year.
- Usage Above Maximum: If your usage exceeds a custom threshold you set.
- Usage During Absence (Vacation): If water is used during a period you’ve marked as “away.”
